Terms & Condition
Terms and Conditions
BOOKING CONDITIONS
These Booking Conditions, together with our privacy policy, any other written information we brought to your attention before we confirmed your booking and where your holiday is booked via our website, our website terms and conditions of use, apply to your booking with MONK TRAVEL SERVICES LTD, trading as FLIGHTFORUS.CO.UK, registered number 02071128075 company registration number 14031962 registered in England and Wales with our registered office address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ (“we”, “us” and “our”).
Please read these Booking Conditions carefully prior to making any bookings. References to “you” and “your” in these Booking Conditions means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.
By making a booking, you agree on behalf of all persons detailed on the booking that he/she:
- has read these Booking Conditions and has the authority to and does agree to be bound by them;
- consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health or medical conditions and disabilities);
- is over 18 years of age;
- accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
APPLICABLE TO ALL BOOKINGS
1. BOOKINGS
Bookings may be made online on our website www.FLIGHTFORUS.CO.UK.co.uk or call on 02071128075 to travel agents at our agency premises. All bookings are subject to availability at the time of booking. We do not guarantee that any of the travel services that we advertise, including on our website, will still be available at the time of booking and once you have made a booking request, we will confirm availability of your chosen travel services to you.
Where you book online, the order summary email sent to you is NOT contractual acceptance of the supplier’s ability to provide these travel services, it is an acknowledgement that we have received your offer, and should the travel services be available as detailed on our website then we will issue to you a booking confirmation which is when your contract with us comes into existence and you have entered into a legally binding agreement to purchase those travel arrangements subject to the supplier’s terms and conditions and these Booking Conditions.
It is your responsibility to ensure that all names listed in the booking confirmation are accurate as per the passports of the travelers in your party and that the travel itinerary accords with your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may incur additional charges. See Clause 6 regarding amendment fees and cancellation charges.
On receipt of all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if there are any errors or omissions. Also, please note that all flight tickets supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.
2. FLIGHT BOOKINGS
Availability: Seat availability and pricing are at the airline’s discretion. Flight times shown are provisional and may be subject to change, as per the airline’s booking conditions. Most airlines stipulate that bookings are non-refundable.
Fares: Airfares can increase quickly after initial quotation and so please make payment within 1 hour of your booking having been confirmed in order to guarantee the fare offered. If your fare has changed by the time you make payment, you will have a right to cancel and claim a full refund if you do not want to proceed with the booking.
Indirect flights: Please note that some flights may be indirect and fly via other airports. Where an indirect flight is offered, full details of any flight stopovers will be made clear to you at the time of booking.
Baggage allowance: The free baggage allowance offered to the passenger differs significantly from airline and airline and depending on the route. Our prices include the standard baggage allowance allowed by the airline. The allowance you are entitled to will be shown in the booking conditions of your airline. Some airlines may allow additional luggage to be added after the booking – this depends on the terms and conditions of the individual airline to which you should refer.
Certain airlines consider hold luggage to be an optional extra. When you are booking with an airline that does make a charge for hold luggage, it is not included or displayed in our headline prices and the option to add this extra facility will be offered to you at the time of booking. Should you choose not to take any hold luggage on your trip then you will receive the standard hand luggage allowance as detailed in the airlines booking conditions which is normally between 5 and 10kgs but please check your booking confirmation which will specify the hand luggage allowance. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage. For further information please refer to the airline booking conditions.
Please note many countries including the UK have importing food, plant and animal products. You should ensure that you do not carry any restricted items.
Check-in: Check-in procedures are included in the booking confirmation email we send to you. Some airlines will require this check-in to be carried out online; where this is required, failure to check-in online will result in check-in fees at the airport which you will be liable to pay for. It is your sole responsibility to follow the airline’s check-in procedures and to check-in in good time for your flight. Tickets cannot be refunded or changed because of a no show or late check-in at the airport. To allow adequate time for security and check-in procedures, we recommend that you arrive at the airport 3 hours before your departure time. Check-in counters generally close 60 minutes prior to departure. Amendment and cancellation: Most flight bookings are non-refundable by the airline and any amendment or cancellation will incur charges. See the individual airline’s booking conditions for further details and Clause 6 below. As we are your booking agent, please contact us in the event of any amendment or cancellation – see Clause 4 below.
3. PRICE AND PAYMENT
The price of your holiday includes all taxes and additional fees, charges and costs that are known at the time of your booking. Where such additional taxes, fees charges and costs cannot be calculated prior to you making a booking you will be given an indication of the type of additional costs that you may still have to bear.
In order to book your chosen travel arrangements, you will be required to pay an instalment/deposit on account of the full price or the full balance at the time of booking depending on when you make your booking relative to the travel departure date. You must also pay any applicable insurance premiums and booking fees.
If only a part payment is made, the balance must be paid on or before the due date that we stipulate in your booking confirmation. Failing to do so may result in cancellation of the booking by the principle(s) or supplier(s) and may incur cancellation fees set out in their terms and conditions.
4. CANCELLATION AND AMENDMENT
Cancellations: You may cancel your booking at any time. Cancellation requests must be sent to us by email to [email protected] or [email protected], by the lead name on your booking and it will not take effect until received by us. Upon receipt of your cancellation request, the principle(s) or supplier(s) may be entitled to charge a cancellation fee as specified in their terms and conditions. Cancellation fees may be as much as 100% of the total price of the travel service depending on when cancellation occurs. Flights are usually non-refundable any time after the date of booking. In addition, as we incur administration costs in processing your cancellation request, you may be charged a fee per passenger.
Amendments: If you want to amend any aspect of your booking you must notify us by email to [email protected] or [email protected] We cannot guarantee that an amendment can be made after your booking is confirmed and this will depend on the terms and conditions of the supplier(s) of the travel service(s). Other than in respect of a request to increase the number of persons in your party/ booking, you would need to pay an amendment fee per passenger, together with the airline/ supplier amendment charges (if any).
If you have taken out travel insurance (see Clause 5 below), you may be able to claim any cancellation and amendment charges under your policy.
5. INSURANCE
We strongly recommend that you take out sufficient travel insurance in order to cover you and your party and many of the principles or suppliers of the travel services that we sell require you to do so as a condition of booking with them. In addition, certain destinations have made it compulsory to take out travel Insurance – we will advise you where insurance is compulsory. We recommend that your insurance policy covers you, as a minimum, against the cost of cancellation by you; the cost of medical assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
We can arrange travel insurance on your behalf with Globalshield International Limited trading as Holidayrisk (“Holidayrisk”) – please see our website for further details. We act as appointed representative of Holidayrisk who is authorized and regulated by the Financial Conduct Authority(Firm Reference Number 308028). Holidayrisk travel policies are underwritten by Travel Insurance Facilities Group (TIF) and insured by Union Reiseversicherung AG (URV).
Please check all insurance documentation carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failing to do so may affect the validity of the insurance coverage.
6. DELIVERY OF DOCUMENTS
All travel documents (e.g. tickets/Insurance policies) will be sent to you by post or by email within 48-72 hours following full payment of your booking, except in the case of a very late booking, in which case documents can be sent within 24 hours. Once documents are posted to you, no liability will be accepted by us unless the loss of documents is caused due to our negligence. In such instances, if the tickets or other documents need to be reissued, all the costs should be borne by you. Documents can only be reissued up to 7 days before departure. You may request for delivery by other means if necessary, e.g. courier provided that this is at your cost.
7. PASSPORTS, VISAS AND HEALTH
It is your responsibility to inform us of any medical conditions and reduced mobility before you book so that we can ensure suitability of your trip for your particular needs.
Although we can provide general information about the passport, visa (including approximate time to obtain) and health formalities in your destination countries, it is your responsibility to check, fulfil and confirm your own specific circumstances with the relevant Embassies and/or Consulates and your doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.
Please take special note that for all air travel within the British Isles, airlines require photographic identification either a passport or driving license.
Passports: Most countries now require passports to be valid for at least 6 months after your return date.
Visas: In some countries, a transit visa is required for passing through the country with connecting flights. We will advise you if a transit visa is required for your travel. Please also check the UK government foreign travel website for the most up to date information on visa entry requirements at https://www.gov.uk/foreign-travel-advice.
An ESTA visa is a necessary requirement for all USA bound travel as well as transiting the USA; an ETA visa is a necessary requirement for all Australia bound travel as well as transiting Australia. Please check if your flight has an alteration involving two separate airports with the path, it is your duty to arrange the transfer to the correct airport and to arrange a transit visa if applicable.
Special conditions apply for travel to the USA and all passengers must have individual machine-readable passports. Please check https://uk.usembassy.gov.
For European holidays you should obtain a completed and issued form EHIC prior to departure.
Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
Security: Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/travelaware. See Clause 14.
Children: Additional documentation is usually required by airlines in relation to children travelling without their parents or unaccompanied, so this must be notified to us in advance. We will not be responsible for any refusal to embark or delay due to any failure to obtain the requisite documentation.
Pregnancy: Most airlines reserve a right to refuse embarkation to a woman who is in advanced pregnancy. Accordingly, please tell us at the time of making your booking if you or someone in your party is pregnant (or becomes pregnant before departure) so that we can check the policy of the relevant airline and advise you accordingly. A medical certificate from a doctor confirming fitness to travel may be required. We do not accept responsibility for anyone who is refused travel due to pregnancy if we have not been notified of the pregnancy or if the advice we have given has not been followed.
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements or formalities.
8. FINAL TRAVEL ARRANGEMENTS
Please ensure that all your travel, passport, visa, and insurance documents are in order and that you arrive in plenty of time for checking in at the airport – see Clause 4 (Check-in). It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for your airline contact details so that you can check directly with the airline any changes to the scheduled itinerary and reconfirm your flight at least 72 hours before your outbound flight. You should take note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
9. COMPLAINTS
In our capacity of agent, we will assist you with any complaints and you may contact our Customer Services at [email protected] or [email protected] However as the contract(s) for your travel arrangements is between you and the principle(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them in the first instance. If you have a problem with your travel arrangements whilst on holiday, this must be reported to the principle/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity for the principle/supplier to investigate and rectify your complaint. As a result, the amount of compensation you may be entitled to may be reduced or you may not receive any at all.
You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved
10. RESPONSIBILITY FOR YOUR BOOKING
Your contract is with the supplier/principle and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the travel arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the travel arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
11. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond our (or a supplier’s) control the consequences of which could not have been avoided even if all reasonable measures had been taken (“Unavoidable and Extraordinary Circumstances”) . For the purposes of these Booking Conditions, unavoidable and extraordinary circumstances include, but are not limited to, warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labor strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the supplier(s) control.
Brexit Implications: please note that certain travel services may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as unavoidable and extraordinary circumstances in the terms set out above, and whilst we will endeavor to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
12. ACCOMMODATION RATINGS & STANDARDS
All ratings are as provided by the relevant supplier or are our own average ratings based on our industry knowledge and customer feedback. Our own ratings are clearly marked and are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given. We have made reasonable efforts to establish the official rating of the accommodation and include this within the description of the accommodation on our website.
13. DOCUMENTATION & INFORMATION
All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier in question are intended to present a general idea of the services provided by the supplier. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any travel arrangements or any other services please contact us.
14. SAFETY & SECURITY
You are responsible for making yourself aware of Foreign Office advice with regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly (see https:www.gov.uk/travelaware). Advice from the Foreign Office to avoid or leave a particular country may constitute an Unavoidable and Extraordinary Circumstance under Clause 11 above.
15. YOUR BEHAVIOUR
You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the supplier/principle’s opinion or in the opinion of any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the supplier reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the supplier/principle prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with us.
16. DATA PROTECTION
As part of your booking information, we will need you to provide us with personal information such as name, email address, telephone number, passport number and other identifying information. We may also need to collect special category information that you provide such as health and medical information, details of any disabilities, or religion.
We will process your personal information, including special category information, for the purpose of making your booking and also pass this to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel services, as necessary to arrange your travel. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, we will need to send this information to the US Customs and Border Protection for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, we will pass your data to suppliers outside of the EEA in compliance with the requirements of the General Data Protection Regulation as regards such transfers.
In making this booking, you understand that the personal information that you provide in your booking form may be shared with suppliers and any person required to facilitate your travel arrangements.
Please see our Privacy Policy for full details of how we use personal data.
PRICE MATCH PROMISE GUARANTEE
Refund is subject to the following terms and conditions:
-
The Price Match Guarantee applies to identical products only
-
Flights –
- Party Size, dates, Marketing Carrier, operating Carrier, Cabin, Baggage Allowance, Seat Inclusions
- Price to be immediately available for online booking and to be determined/checked by our representative.
-
Flights –
- The Price Match Guarantee request can only be submitted to once your booking has been confirmed and be submitted before 10.30 p.m. (London time) as per the date of booking.
- The request needs to be submitted through a call on Toll-Free Number (To be assigned).
- It is the responsibility of the customer to call on the mentioned number and get connected to the representative to submit the request.
- A request is considered submitted only when the customer is connected to the representative before 10.30 p.m. (London time).
- Any calls made on a different number or any requests submitted through email will not be entertained.
- The person responsible for making the booking (Credit Card Holder) must make the claim and prove the holder ship of the credit card by providing the name of CCH, Billing Address and Booking Number.
- The booking you are asking us to Price Match for must be from a major OTA competitor, which is available to book online and it must include any charges like handling charges, booking fees, credit card fees, etc.
- The rate applicable to the flight or holiday that you are asking us to Price Match for must be available to the general public and cannot include in its price any money off coupons, corporate discounts, promotional vouchers, offers or bulk-buy discounts.
- The PMP does not apply to fares offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention or consolidator fares; or fares available only by using a coupon or other promotion that are not offered to the general public. Military, student, government, tour operator, bulk, vacation package or "Web Only" fares are excluded. The PMP does not apply to “opaque” tickets (where the airline booking details are unknown until after purchase) or tickets issued under a “bidding” or “auction” model. Fare errors are also excluded.
- FLIGHTFORUS.CO.UK must be able to obtain the same price without being a member or part of a loyalty scheme.
- The booking you are asking to Price Match for must be in GBP sterling.
- You must provide a screenshot, URL or other evidence of the lower price offered by a competitor that can be confirmed by our customer service representative.
Why you must claim on the same day before 10.30 p.m.?
- FLIGHTFORUS.CO.UK obtains the best live prices at the time of your booking. Prices do change minute by minute and the costs may go up or down in the future, but when you book you are then guaranteed that the price applicable at the time of booking is the best available price. Some Service Providers (e.g. airlines and hotels) may decrease or increase their prices closer to departure or during sale periods, but FLIGHTFORUS.CO.UK will have already paid the original price on your behalf. Therefore, we can only guarantee a booking price for same-day before 10.30 p.m. because prices can go up or down the following day.
- Please note we cannot accept responsibility where you have failed to send us the information requested in the format required or where a URL from the site you are asking us to Price Match with is no longer active, as it prevents us from viewing the comparison booking.
- We reserve the right to modify or discontinue the Price Match Guarantee or restrict its availability to any person at any time for any or no reason and without prior notice or liability.
What is a “Major OTA competitor”?
For purposes of price match promise, it means the UK English websites of the following:
- Expedia.co.uk
- Edreams.co.uk
- Opodo.co.uk
- Ebooker.co.uk
- Lastminute.co.uk
- Cheapoair.co.uk
- Netflights.co.uk
AIRLINE OPTIONAL SERVICES AND PRODUCTS
From time to time and depending on the airline(s) operating your flight(s), we may provide you with the option to request through us Airline optional services and products in connection with your ticket(s), which may include, without limitation pre-reserved seat assignments and checked baggage.
Such optional services and products will be provided to you by the airline(s) and their purchase cost shall be in addition to the ticket cost and subject to the each airline's availability and terms of use. Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honored by the airline(s). We strongly encourage you to check the restrictions the airline(s) operating your flight(s) might have in connection with the optional products and services you request through us.
You acknowledge that we are acting as a marketing agent with regard to any airline optional services and products. You agree that our entire aggregate liability to you arising out of or in connection with your request of any optional services and products through us is limited to the purchase cost of such services or products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such optional services and products.
Consent Notice
You may exercise your right to object ('opt-out') at any time via the 'Unsubscribe' link in each email. Your email address will be transferred to our UK data center pursuant to our EU-UK and Swiss-UK Privacy Shield certification and processed by our marketing teams in the UK and India
